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Benefits:

Commission
Employee discounts
Free uniforms
Training & development

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Turnersville, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities:

Serve as a trusted resource for prospective and existing customers, taking the time to understand their needs, answer questions, recommend appropriate services, and help them feel confident choosing K9 Resorts.
Build and maintain long-term customer relationships through proactive, personalized communication before, during, and after their pet’s stay.
Manage prospective customers throughout their journey—from initial inquiry through tour, evaluation, first reservation, and ultimately becoming a loyal K9 Resorts customer.
Conduct proactive outbound connects, emails, and customer follow-ups to prospective and existing customers, keeping them informed of relevant services, packages, promotions, and upcoming events.
Consistently work toward established relationship-building goals.
Conduct engaging, personalized facility tours that showcase the K9 Resorts experience, communicate our standards of care, and address each prospective customer’s individual questions and priorities.
Follow up with prospective customers after inquiries and tours to answer questions, overcome concerns, and help guide them toward the appropriate next step.
Create an exceptional first and last impression by greeting customers with a genuine and enthusiastic tone, anticipating needs, and delivering a polished, luxury hospitality experience at every interaction.
Manage customer inquiries by phone, email, and in person with confidence, professionalism, urgency, and strong knowledge of K9 Resorts services and offerings.
Safely escorting dogs to their accommodations after check in and to the lobby at check out.
Ensuring accurate check-in, check-out, reservation, and customer account procedures within the POS system.
Follow all operational procedures and service standards outlined in the K9 Resorts Operations Manual.
Assist with resort operations as directed by management, including maintaining the cleanliness and presentation of the lobby, boarding and daycare accommodations, monitoring daycare, and bathing dogs.

Qualifications:

Obsessed with dogs.
Obsessed with people.
Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Competitive spirit.
Outgoing, positive, and enthusiastic personality.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

Compensation: $17.00 per hour

K9 Resorts Luxury Pet Hotels are internationally recognized, multi-award-winning pet care facilities. We are honored to have been rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association and to have been consistently rated #1 by multiple major publications.

We are a family-owned and operated company that is expanding at an exciting rate, allowing for a significant amount of growth opportunities within the company. We are looking for individuals who love dogs and are energetic, reliable team players. At K9 Resorts, we pride ourselves on the fact that nothing makes us happier than promoting from within our K9 Resorts family. If you are looking to start in a position with the potential to grow with us, our nationally recognized, top-rated pet care facility may be the place for you.

_{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.}

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